Were retailers friendly and courteous? Or did they seem indifferent and cold?

These days, many businesses make the sale and then move on. Walk into any major retailer today (especially around the holidays) and try to find someone who truly takes your needs and best interest to heart first. It’s a rarity, although it wasn’t always this way.

Years ago, small “mom & pop” shops instinctively knew that by taking care of their customers, the rest would take care of itself.

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